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Harbour Journal Private journaling for macOS
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Support

Support and contact for Harbour Journal.

If you need help with Harbour, the fastest path is to send a clear description of what happened and what kind of Mac you are using. We want support to feel straightforward, not like a scavenger hunt.

Email Support Privacy details

Contact support

Send a clear note about what is going wrong and the Mac setup you are using. That gives us the best chance of reproducing the issue and responding quickly.

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Support requests go straight to [email protected]. Include as much detail as you can so we can understand the problem without extra back-and-forth.

What to include in a bug report

Tell us what you were trying to do, what happened instead, and whether you can reproduce it. The more concrete the steps, the faster we can track it down.

What kind of feedback is most useful

We want to hear about moments that feel valuable, confusing, slow, or fragile. Early support messages are part of how Harbour gets better.

Helpful extras

Screenshots, exact error text, and the Mac details in this form make it much easier to understand whether something is a bug, a hardware limit, or a setup issue.

What to include in a bug report

  • What you were trying to do
  • What happened instead
  • Your Mac type, chip, RAM, and macOS version
  • Any screenshot or error message that helps show the problem

What kind of feedback is most useful

  • Which parts of the app already feel valuable
  • Where private AI feels most helpful in real journaling
  • Any moments that feel confusing, slow, or fragile
  • Which imports, exports, or workflows you most want improved

Common support topics

Harbour supports purchase help, license recovery, downloads, installation, private AI setup, Day One import, export, backups, refunds, and general app troubleshooting.

Backups and exports

If you back up your Mac with Time Machine or another full-drive backup tool, Harbour is backed up with it. You can also export your journal into a folder and keep that export anywhere you want.

System requirements help

If you are unsure which experience tier your Mac falls into, check the system requirements on the homepage and include your Mac details in your message. That helps us answer more clearly and spot hardware-related issues faster.

Read the privacy page

See the plain-language version of what stays on your Mac and what goes through outside services.

 Review license and refund terms

See the purchase terms, refund window, license validity, and support expectations.

 Browse the FAQ

See the most common questions about private AI, privacy, maps, memories, imports, and backups.